Help & FAQ

Find answers to your questions about Sydney Super Pass

FAQ Categories

General Questions
Purchasing & Pricing
Using Your Pass
Venues & Attractions
Troubleshooting

Need More Help?

Can't find what you're looking for? Our customer support team is here to help.

General Questions

Purchasing & Pricing

Using Your Pass

Venues & Attractions

Troubleshooting

Still Have Questions?

Our customer support team is here to help you with any questions or issues you may have.

Email Us

Send us an email and we'll get back to you within 24 hours.

[email protected]

Call Us

Speak directly with our support team during business hours.

+61 2 8005 6789

Mon-Fri: 9am-5pm AEST

Live Chat

Chat with our support team in real-time for immediate assistance.

Available 7 days: 8am-8pm AEST

Help & FAQ

FAQ Categories

Need More Help?

General Questions

What is the Sydney Super Pass?

How long is the Sydney Super Pass valid for?

Is the Sydney Super Pass worth it?

Who is the Sydney Super Pass for?

Purchasing & Pricing

How much does the Sydney Super Pass cost?

How do I purchase the Sydney Super Pass?

Can I buy the Sydney Super Pass as a gift?

Do you offer refunds if I don't use my pass?

Using Your Pass

How do I use my Sydney Super Pass?

Do I need to make reservations when using my pass?

Can multiple people use the same pass?

How many times can I use my pass at each venue?

Venues & Attractions

What attractions are included in the Sydney Super Pass?

What restaurants are part of the Sydney Super Pass?

Do partner venues and offers ever change?

Are there any blackout dates when I can't use my pass?

Troubleshooting

I lost my pass. What should I do?

A venue refused to accept my pass. What should I do?

The QR code on my pass isn't scanning. What should I do?

I purchased a pass but haven't received the email. What should I do?

Still Have Questions?

Email Us

Call Us

Live Chat